Terms & Conditions
Welcome to Solvea, your destination for premium, long-lasting jewelry in Australia. By using our website and purchasing from us, you agree to the following Terms & Conditions. These terms ensure transparency, fair service, and the best shopping experience.
Solvea operates from Perth, Western Australia, and delivers high-quality, handcrafted jewelry across Australia. Throughout this document, "we," "us," and "our" refer to Solvea Australia.
1. General Overview
By accessing our website and purchasing from us, you engage in our Service and agree to these Terms & Conditions.
✔ Solvea reserves the right to update or modify these terms at any time.
✔ If you do not agree to these terms, please do not use our website or services.
2. Online Store Policy
✔ You confirm that you are at least the legal age of majority in your state/territory.
✔ Our products may not be used for illegal or unauthorized purposes.
✔ Any violation of these Terms will result in immediate termination of your access.
3. Product Quality & Authenticity
At Solvea, we take pride in offering high-end, skin-friendly, and long-lasting jewelry.
✔ Premium stainless steel & 18K gold plating – Designed for durability.
✔ Waterproof & Sweatproof – No fading, tarnishing, or green stains.
✔ Hypoallergenic & Nickel-Free – Safe for sensitive skin.
✔ Everyday Wear – Made to last through all occasions.
While we strive for accuracy, slight variations in product colors may occur due to screen settings.
4. Pricing & Availability
✔ All prices are listed in Australian Dollars (AUD).
✔ Prices may change without notice.
✔ Some products may be available in limited quantities.
If a product becomes unavailable after purchase, we will immediately notify you and provide a refund or exchange option.
5. Shipping & Delivery (Australia-Wide)
We offer fast & secure shipping across Australia.
✔ Processing Time: Orders are processed within 1-2 business days.
✔ Delivery Time: Estimated between 5-10 business days, depending on your location.
✔ Tracking Included: A tracking number will be provided for all orders.
📌 Note: Solvea is not responsible for delays caused by couriers, customs, or unforeseen circumstances.
6. Returns & Refunds
We stand behind our products and offer a 30-day hassle-free return policy.
✔ Items must be unused, undamaged, and in original packaging.
✔ Refunds will be processed within 5-7 business days upon approval.
✔ Shipping costs are non-refundable unless the item is defective.
To start a return, contact info@solveajewels.com with your order number and issue details.
7. Billing & Payment Methods
✔ We accept all major Australian payment methods, including:
- Visa, MasterCard, American Express
- PayPal
- Afterpay (Buy Now, Pay Later)
- Apple Pay & Google Pay
✔ All transactions are secure and encrypted for your protection.
✔ Solvea reserves the right to cancel any order suspected of fraudulent activity or unauthorized reselling.
8. Customer Reviews & User Content
✔ Solvea may use, edit, or share your reviews for promotional purposes.
✔ Reviews must not contain offensive, false, or misleading statements.
✔ Solvea reserves the right to remove any content that violates our policies.
9. Third-Party Services & Links
Our website may contain links to third-party platforms. Solvea is not responsible for their content, policies, or transactions.
✔ Any transactions made with third parties are at your own risk.
10. Errors, Inaccuracies & Corrections
Occasionally, there may be errors related to product descriptions, pricing, or availability. We reserve the right to:
✔ Correct any errors or omissions.
✔ Cancel or modify orders affected by incorrect information.
If an error affects your purchase, we will notify you immediately.
11. Prohibited Uses
You may not use our site or services for:
❌ Illegal activities.
❌ Spamming, hacking, or fraud.
❌ Uploading malware, viruses, or harmful content.
❌ Spreading false, misleading, or offensive information.
❌ Attempting to bypass security features.
Solvea reserves the right to permanently ban users who violate these rules.
12. Disclaimer & Limitation of Liability
✔ Solvea aims for perfection in quality and service, but we do not guarantee uninterrupted or error-free service.
✔ We are not liable for:
- Delivery delays caused by third parties.
- Data loss or security breaches.
- Issues beyond our control.
13. Governing Law
These Terms & Conditions are governed by the laws of Western Australia.
14. Changes to These Terms
Solvea reserves the right to modify or update these Terms & Conditions at any time. The latest version will always be available on this page.
15. Contact Information
📩 For inquiries, returns, or support, contact us at:
✉ info@solveajewels.com
📍 Solvea Australia – Based in Perth, Western Australia
📌 Korte Nederlandse Samenvatting van de Algemene Voorwaarden
✅ Over Solvea
Solvea is een luxe sieradenmerk gevestigd in Perth, Australië. Door onze website te gebruiken of een aankoop te doen, ga je akkoord met onze voorwaarden.
✅ Productkwaliteit
- Roestvrij staal met 18K goud plating, water- en zweetbestendig, en hypoallergeen.
- Sieraden zijn ontworpen voor dagelijks gebruik en zullen niet verkleuren.
✅ Prijzen & Beschikbaarheid
- Alle prijzen zijn in Australische dollars (AUD).
- Producten kunnen beperkt op voorraad zijn.
✅ Verzending & Levering
- Verwerkingstijd: 1-2 werkdagen.
- Levertijd: 5-10 werkdagen binnen Australië.
- Tracking inbegrepen bij elke bestelling.
✅ Retouren & Terugbetalingen
- 30 dagen retourbeleid voor ongebruikte sieraden.
- Terugbetalingen worden binnen 5-7 werkdagen verwerkt.
✅ Betalingsmogelijkheden
Wij accepteren alle populaire Australische betaalmethoden, waaronder:
- Visa, MasterCard, American Express
- PayPal
- Afterpay (Betaal in termijnen)
- Apple Pay & Google Pay
✅ Aansprakelijkheid
Solvea is niet verantwoordelijk voor:
- Vertragingen bij levering door bezorgdiensten.
- Onbedoelde fouten in productbeschrijvingen of prijzen.
📩 Vragen? Contacteer ons via:
✉ info@solveajewels.com
📍 Solvea Australië – Gevestigd in Perth, Western Australia