Shipping Policy

At Solvea, we take great care in delivering your jewelry safely and on time. Below you’ll find everything you need to know about how and when your order will arrive.

Free Shipping

We proudly offer free standard shipping on all orders — no minimum spend required.

Processing Time

All orders are processed within 1 to 3 business days after purchase.
Orders placed on weekends or public holidays will be processed the next business day.

Estimated Delivery Time

After processing, delivery typically takes 5 to 10 business days within Australia.

International orders may take longer, depending on the destination and local customs procedures.

International Shipping

We ship worldwide to most countries.
Please note: Import taxes, customs duties, and any local fees are the responsibility of the recipient.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and link to follow your parcel.

You can also track your order anytime via our tracking page.

Address Accuracy

It is the customer’s responsibility to ensure the shipping address provided at checkout is complete and correct.
To avoid delays or delivery issues, please double-check all details before submitting your order.

If an error is noticed, contact our support team immediately at info@solveajewels.com.
Orders already dispatched cannot be changed or redirected.

Solvea is not liable for any delays, lost parcels, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Any reshipping costs due to address errors will be the customer’s responsibility.

Lost or Damaged Shipments

If your order arrives damaged, or the tracking shows it has not been delivered after the expected time frame, please reach out to us. We’ll step in and assist immediately.

Need Help?

For questions or concerns, please contact our friendly support team:
📩 info@solveajewels.com