Privacy Policy
At Solvea, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and secure your information when you visit our website and shop with us.
Solvea operates from Perth, Western Australia, and complies with the General Data Protection Regulation (GDPR) and Australian privacy laws.
1. Who We Are & Contact Details
1.1 Data Controller
📍 Solvea Australia
Perth, Western Australia
📩 Email: info@solveajewels.com
1.2 Secure Data Protection
We use SSL/TLS encryption to ensure secure data transmission. Look for "https://" and the padlock icon in your browser for a secure connection.
2. What Data Do We Collect?
When you visit our website or make a purchase, we may collect the following data:
✔ Website visit data (pages viewed, time spent, browser details, anonymized IP address)
✔ Personal details (name, email, shipping address, phone number)
✔ Order history & payment details (securely processed)
✔ Marketing preferences (if subscribed to our newsletter)
🔹 Why do we collect this data?
✔ To process and deliver your orders.
✔ To improve website functionality and user experience.
✔ To provide customer support and send promotional emails (only if opted in).
All data collection follows legitimate interest (Article 6.1(f) GDPR) or contractual necessity (Article 6.1(b) GDPR).
3. Cookies & Tracking Technologies
We use cookies to enhance your experience:
✔ Essential cookies – Ensure website functionality.
✔ Performance cookies – Improve speed & usability.
✔ Marketing cookies – Personalize ads & promotions.
🔹 Managing cookies:
You can adjust your browser settings to accept, reject, or delete cookies:
🔹 Chrome | 🔹 Firefox | 🔹 Safari | 🔹 Edge | 🔹 Opera
🚨 Note: Disabling cookies may affect some website features.
4. Contact & Customer Support
When you contact us via email or our contact form, we collect:
✔ Name
✔ Email address
✔ Message details
🔹 Why is this data collected?
To respond to your inquiries and provide support. Your data is deleted once your request is resolved unless legally required to be stored.
5. Customer Accounts & Order Processing
To process your orders, we collect:
✔ Name & shipping address
✔ Payment details (processed securely)
✔ Order history
🔹 Why is this data collected?
This data is necessary to fulfill your order under contractual necessity (Article 6.1(b) GDPR).
✔ Account data is stored until you request deletion.
✔ Transactional data is retained for tax & legal compliance.
6. Email Marketing & Newsletter Subscription
📩 Newsletter Benefits
Sign up for exclusive:
✔ New collections & trends
✔ Special discounts
✔ Limited-time promotions
🔹 Double Opt-in:
A confirmation email is required before you receive our newsletters.
🚀 Unsubscribe Anytime: Click "unsubscribe" in any email or contact info@solveajewels.com.
7. Payment Processing & Security
We never store your payment details. All transactions are securely processed through:
✔ Visa, Mastercard, American Express
✔ PayPal
✔ Apple Pay & Google Pay
✔ Afterpay (Buy Now, Pay Later)
✔ Revolut & Monzo
🔹 How we protect your data:
✔ Payment info is securely encrypted and handled by trusted third-party providers.
8. Social Media & Third-Party Services
✔ Facebook & Instagram plugins – Allow social sharing & interactions.
✔ Google Analytics – Tracks website performance & visitor behavior.
💡 Manage your privacy settings: Adjust preferences directly in your social media accounts.
9. Your Rights Under GDPR
✔ Right to access – Request a copy of your stored data.
✔ Right to correction – Modify incorrect data.
✔ Right to deletion – Ask us to delete your personal data.
✔ Right to restrict processing – Control how we use your data.
✔ Right to data portability – Receive your data in a structured format.
✔ Right to object – Opt-out of marketing & tracking.
🚀 To exercise your rights, contact info@solvea.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
📩 For privacy-related inquiries, contact:
✉ info@solveajewels.com
📍 Solvea Australia – Based in Perth, Western Australia