Return Policy

At Solvea, we take pride in our quality and customer satisfaction. If you're not fully satisfied with your purchase, we offer a 30-day return policy from the date you receive your order.

1. Eligibility for Returns

To qualify for a return, your order must meet the following conditions:

✔ Original Condition – The item must be unused, in its original packaging, and include all components & accessories.
✔ No Signs of Misuse – Products must not be damaged due to improper handling.
✔ Hygiene Products – Any personal care items must be thoroughly cleaned before returning.
✔ Defective on Arrival – If your item arrived faulty, you may return it for a replacement or refund.

🔹 Important Note: Solvea reserves the right to refuse returns if the item has been used, damaged, or altered beyond acceptable use.

2. How to Initiate a Return

If your order meets the return conditions, follow these steps:

📩 Step 1: Email us at info@solveajewels.com with the following details:
✔ Order Number
✔ Reason for Return
✔ Picture of the Item (if damaged)
✔ Full Name
✔ Shipping Address

📍 Step 2: After reviewing your request, we will provide the correct return address.

⚠ DO NOT return the item to the sender’s address. We will provide specific return instructions via email.

💡 Return shipping costs are the customer’s responsibility.

3. Processing Time for Returns

✔ Returns are processed within 1-5 business days after we receive your item.
✔ If your return is approved, we will issue a refund within 14 days.
✔ Refunds will be processed via the original payment method unless otherwise agreed.
✔ No additional fees will be charged for refunds.

4. Right of Withdrawal (Order Cancellation Policy)

You have the right to cancel your order under the following conditions:

📅 Cancellation Window: You can cancel your purchase within 14 days from the day you (or a designated recipient) received the item.

🔹 Orders Already Shipped: Once an order is processed, it cannot be canceled. If the package is in transit, you must wait until you receive the item and then request a return.

📩 How to Cancel: To cancel your order within 14 days, email info@solveajewels.com with your order details. The withdrawal process is complete once we receive the returned goods.

💡 Return shipping costs for canceled orders are the responsibility of the customer.

5. Shipping & Order Tracking

📦 International Shipping – Our products are shipped from international warehouses, which may lead to longer transit times due to customs clearance or courier delays.

🚫 Once an order is shipped, cancellation is no longer possible. You will need to receive the package and process a return as per our policy.

📩 For faster returns, please send us proof of shipment once your return is sent.

6. Refund Process

✔ Once we receive and inspect your return, a full refund (excluding shipping costs) will be issued within 14 days.
✔ Refunds are processed via the same payment method used for your purchase.
✔ No extra fees will be deducted for refunds.

📩 If you do not receive your refund within the expected timeframe, please contact info@solveajewels.com for assistance.

📍Solvea was proudly founded in Australia, with global fulfillment and returns processed via our European hub.
📩 For returns & inquiries: info@solveajewels.com